Parnell Intermediary Services, Inc.



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CLIENT RIGHTS AND RESPONSIBILITIES



right to a reasonable response to requests for services



You have the right to have things you ask about at PISI be heard and acted on if it is possible, does not go against the PISI policy and is legal to do. If you are transferred to another agency, you have the right to know why and the risks, benefits, and alternatives to the transfer.






right to equal access to services



You have the right to treatment or care from all PISI services, programs and facilities no matter what your age, race, color, sex, national origin, disability, or other legally protected status.



right to information about patient rights



You, or your personal representative, have the right to get information about PISI patient rights policies when you are admitted to a program or in advance of PISI providing or stopping the provision of care to you. You also have the right to know how PISI will investigate and, when possible, resolve your complaints about quality of service. You, or your personal representative, have the right to file a complaint about the quality of service you received at PISI directly with PISI Board of Directors by send your complaint to:

Attn. Board of Directors
Parnell Intermediary Services, Inc.
PO Box 20194
Houston, TX 77225-0194
Fax 713-637-6562
Customer Service 832-398-5469



right to kind and respectful service



You have the right to kind and respectful care while you are at PISI. This care includes, but is not limited to thinking about the psychosocial, spiritual, and cultural needs, wishes or beliefs that guide how you will receive services.



right to make decisions about your service



You, or your personal representative, have the right to make decisions about your service plan with your Case Manager. You have the right to join or share in making and carrying out your plan of care. You have the right to be given facts about your service and to ask those who take care of you to tell you their names and what they are going to do to take care of you. You have the right to accept or refuse service, and to be told what may happen with your program plan if you refuse service.



right to give informed consent



You, or your personal representative, have the right to get information you need to make choices about your program before the service is given. This includes your health status, the name of the treatment and its risks, the name of the person doing the treatment, how long it will take you to get better, and your treatment choices, including being able to request or refuse treatment. You and your legal representative also have the right to be included if there are ethical issues about your care.



Right to have an advance directive and/or power of attorney



You have the right to have an advance directive (such as a directive to physicians, declaration for mental health treatment, or medical power of attorney) concerning service. You also have the right to choose another adult to make decisions for you as allowed by law. Your care will not change because you do or do not have an advance directive. You, or your personal representative, also have the right to receive notice of PISI's policy regarding advance directives prior to receiving service at PISI.



right to privacy and confidentiality



You have the right to expect that all prior and current communications and all records about your care will be treated as confidential, except in cases such as suspected abuse and public health hazards or when reporting is permitted or required by law. You also have the right to have physical privacy during personal hygiene activities such as toileting, bathing, or dressing, and during treatment when requested and as appropriate.



right ot access your records



You and your legal representative have the right to view information contained in your record, as allowed by law. PISI has the right to destroy on or after the 3rd anniversary of the date your were last treated by PISI or after your 20th birthday, whichever is later.



right to be free from abuse



You have the right to get service in a safe setting and to be free from all forms of abuse, harassment, neglect, and exploitation.



right to be free from restraint or seclusion



You have the right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint and seclusion may only be imposed to ensure the immediate physical safety of you, a staff member, or others and must be stopped at the earliest time possible and may only be imposed by staff members trained in the safe implementation of restraint or seclusion. You also have the right to be free from physical and/or mental abuse, and corporal punishment.



right to participate in research



You have the right to consent to or refuse to be part of any human experimentation or other research or educational projects that may affect your care or treatment or that require your direct involvement.You also have the right to have the research or educational projects fully explained to you before you consent to or refuse to be in them. If you refuse, your care will not change.



right to receive explanation of your bill



You have the right to have your bill explained to you, no matter who paid or will be paying the bill.



right to a legal representative



You have the right to have your legal guardian, next of kin, or legal representative use your rights, as allowed by law, if you are:* Judged incompetent by law* Found by your physician to be unable to understand your needed treatment or procedure because of a medical condition* Not able to communicate your wishes regarding treatment.* A Minor


right of notification



You have the right to have a family member or representative of your choice and your physician told promptly of your admission to a PISI Program.



Patient responsibilities



As a PISI Client, you have the following responsibilities:



responsibility to provide information



You and your legal representative are responsible for giving full and honest facts about your wellbeing.



responsibility to follow personal program plan



You and your legal representative are responsible for being a partner in your program plan. Talk about your service plan. Follow the plan of care. Tell your Case Manager if you cannot follow the plan of care. Tell your Case Manager about any changes in your wellbeing.



responsibility to ask questions



You and your legal representative are responsible to ask questions when you do not understand. You may bring a written list of questions for your appointment.



responsibility to keep your contact information up-to-date



You and your legal representative are responsible to tell us about changes in your address, phone number and insurance. Give us the correct address and phone number for you and your next of kin.



responsibility to use our services correctly



You and your legal representative are responsible to use are services to get well and stay well. Keep your appointments. Call at least two days before to cancel your appointment, or as soon as you know that you cannot keep your appointment.



responsibility to pay your bill



You are responsible to pay your part of your bill. Financial assistance may be available.



responsibility to be considerate of rights of others



You, your legal representative, and your visitors are responsible to treat the people who serve you, other clients, and PISI property with respect and courtesy. You are responsible to:

* Maintain a clean and quiet area

* Respect the privacy of other clients

* Limit your use of cell phones inside facility

* Not take pictures or record conversations without approval from staff and

* Not being rude to or fighting with staff, other clients or visitors.





PISI is registered as 501(c)(3) nonprofit public charity. Contributions to PISI are tax-deductible to the extent permitted by law.



Copyright 2003 - 2026 Parnell Intermediary Services, Inc. All Rights Reserved.